Privacy policy
Last Updated: 27 October 2026
Prakriti Healthcare respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit https://prakritihealthcare.in/, place an order, or contact us.
1. Business Information
Legal Name: PRAKRITI HEALTHCARE
Trade Name: Prakriti Healthcare
Business Type: Proprietorship
Registered Business Address:
MILKAT NO. 1109, NIMGAON JALI ROAD, GAT NO. 556, Ashwi Budruk, Ahmednagar, Maharashtra – 413714, India.
Email: prakritihealthcare24@gmail.com
Phone: +91 9665496199
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Contact information: Name, mobile number, email address, and delivery address.
- Order information: Products ordered, order number, order value, payment status, shipping details, and transaction references.
- Customer communications: Information you provide when contacting us about an order, product, return, refund, or complaint.
- Technical information: IP address, browser type, device information, website activity, and cookies or similar technologies, where used and permitted by applicable law.
- Marketing preferences: Your preferences and consent regarding promotional messages, where applicable.
Please do not submit unnecessary sensitive personal information through our website or customer-support channels.
3. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver orders.
- Verify Cash on Delivery (COD) orders and help prevent fraudulent or duplicate orders.
- Process eligible cancellations, returns, refunds, and replacements.
- Respond to customer questions and complaints.
- Send order updates and essential service communications.
- Send promotional communications where permitted and, where required, with your consent.
- Improve our website, customer experience, and service quality.
- Maintain business records and comply with applicable legal, tax, accounting, and regulatory requirements.
- Protect our customers, business, website, and payment transactions against fraud or misuse.
We will use personal information only for purposes that are lawful and appropriately disclosed.
4. Cookies and Website Analytics
Our website or its service providers may use cookies and similar technologies to support website functionality, understand website traffic, remember preferences, measure marketing performance, and improve the shopping experience.
You can manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect some website features.
Where required, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
5. Sharing of Information
We do not sell your personal information to third parties.
Where necessary and lawful, we may share relevant information with:
- Shopify and website service providers: To operate and maintain our online store.
- GoKwik and checkout service providers: To support checkout, order processing, and related services.
- Payment providers: To process online payments and refunds.
- Courier and logistics partners: To ship and deliver orders.
- Customer-support and communication providers: To provide order updates and respond to enquiries.
- Analytics and marketing providers: To measure website performance and support marketing activities, subject to applicable consent and legal requirements.
- Government authorities or legal bodies: Where disclosure is required by law or necessary for lawful proceedings.
We expect relevant service providers to handle personal information appropriately and in accordance with their applicable obligations.
6. Payments
Online payments are processed through the payment methods and service providers available at checkout. We do not intend to store complete payment-card details on our own website. Payment providers may process payment information under their own privacy and security practices.
For Cash on Delivery orders, we may use your name, phone number, and delivery address to verify and fulfil your order.
7. Data Security
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include access controls and appropriate safeguards provided by our website and service providers.
No method of online transmission or electronic storage can be guaranteed to be completely secure. Where a personal-data breach occurs, we will take appropriate action and provide notifications as required by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.
When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal retention requirements and lawful exceptions.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data we process about you.
- Request correction or updating of inaccurate personal information.
- Request erasure of personal information where legally applicable and where retention is not required by law.
- Withdraw consent for processing that is based on your consent.
- Raise a grievance or privacy-related complaint.
- Exercise any additional rights available under applicable Indian data-protection law.
Withdrawing consent does not affect processing that was lawful before withdrawal or processing that may lawfully continue on another applicable basis. Certain requests may be subject to identity verification and legal requirements.
To exercise your rights, contact us using the details provided in the Contact Information section.
10. Marketing Communications
We may send promotional messages by email, SMS, phone, or other communication channels where permitted by applicable law and based on the required consent or preference.
You may opt out of promotional communications by using the unsubscribe option where available or by contacting us. Essential messages relating to existing orders, payments, delivery, refunds, or customer service may still be sent when necessary.
11. Children's Privacy
Our website is intended for customers aged 18 years and above. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage customers to review the relevant policies before sharing personal information with those services.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website services, or applicable laws. The revised policy will be published on this page with an updated date.
14. Contact and Privacy Grievances
For questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, contact:
Prakriti Healthcare
Email: prakritihealthcare24@gmail.com
Phone: +91 9665496199
Registered Address:
MILKAT NO. 1109, NIMGAON JALI ROAD, GAT NO. 556, Ashwi Budruk, Ahmednagar, Maharashtra – 413714, India.
Please describe your concern clearly and include relevant order details where appropriate. We will review and respond to privacy-related requests in accordance with applicable law.
15. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including applicable data-protection and consumer-protection laws. Nothing in this policy limits any rights that cannot lawfully be excluded.
