Terms of service

Last Updated: 27 October 2026

Welcome to Prakriti Healthcare. These Terms & Conditions govern your access to and use of our website, https://prakritihealthcare.in/, and the purchase of products offered through it. By using our website or placing an order, you agree to these terms, subject to applicable law.

1. Business Information

Legal Name: PRAKRITI HEALTHCARE
Trade Name: Prakriti Healthcare
Business Type: Proprietorship
Registered Business Address: MILKAT NO. 1109, NIMGAON JALI ROAD, GAT NO. 556, Ashwi Budruk, Ahmednagar, Maharashtra – 413714, India.

2. Eligibility

You must be at least 18 years old to place an order through our website. By placing an order, you confirm that you meet this requirement and provide accurate information.

3. Products and Product Information

We offer Ayurvedic healthcare products through our website. Product descriptions, ingredients, usage instructions, prices, and other details are provided to help customers make informed purchasing decisions.

Customers should read product labels and follow the stated directions. Product information on this website is not a substitute for professional medical advice, diagnosis, or treatment. Individual experiences and results may vary.

4. Pricing and Taxes

All product prices and applicable charges will be displayed on the website before an order is confirmed. Prices, offers, and product availability may change without prior notice, but changes will not alter an order already accepted except where permitted by applicable law.

Applicable taxes and delivery charges, if any, will be displayed as required before checkout.

5. Orders and Order Confirmation

Placing an order constitutes a request to purchase the selected products. Orders are subject to acceptance, stock availability, payment verification where applicable, and delivery-service availability.

We may contact customers to verify order details, particularly for Cash on Delivery (COD) orders. If an order cannot be fulfilled, we will inform the customer and arrange any applicable refund in accordance with law.

6. Payment Methods

We accept the payment methods displayed at checkout, which may include:

- Cash on Delivery (COD).
- Online prepaid payments through supported payment methods.

Customers must provide accurate payment and contact details. Prepaid transactions are subject to the applicable payment provider's terms. COD orders must be paid for as instructed at the time of delivery.

7. Shipping and Delivery

Orders are generally processed and dispatched within 1–2 working days. Estimated delivery is generally 5–7 working days from dispatch, depending on the delivery location and courier service.

Shipping charges depend on the order value and will be shown at checkout where applicable. Delivery timelines are estimates and may be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for further details.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are handled in accordance with our published Return & Refund Policy and applicable law.

Eligible return requests should generally be submitted within 7 days of delivery. For hygiene and product-safety reasons, opened or unsealed products are generally not eligible for return, except where required by applicable law.

Damaged, defective, or incorrectly delivered products should be reported promptly with the order details and supporting photographs where available.

Approved refunds will generally be initiated to the original payment method, where supported by the payment provider.

9. Customer Responsibilities

Customers agree to:

- Provide accurate shipping, billing, and contact information.
- Use the website lawfully and not attempt to disrupt its operation.
- Not misuse promotional offers, payment systems, or website content.
- Review product information and usage instructions before using a product.

10. Intellectual Property

Website content, including text, graphics, logos, product images, designs, and branding, is owned by or used with permission by Prakriti Healthcare, unless otherwise stated. It may not be copied, reproduced, or commercially used without appropriate authorization.

11. Website Availability and Third-Party Services

We make reasonable efforts to keep our website available and accurate. However, we do not guarantee uninterrupted access or that the website will always be free from errors.

Payment gateways, courier providers, and other third-party services may be subject to their own terms and policies. Nothing in these terms excludes responsibilities that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Prakriti Healthcare shall not be liable for losses arising from circumstances beyond its reasonable control, including courier delays or temporary website interruptions.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, statutory product liability, or any other liability that cannot lawfully be excluded or limited. Nothing herein restricts customers' statutory consumer rights.

13. Privacy and Personal Information

Customer information is handled in accordance with our Privacy Policy and applicable data-protection laws. Information necessary to process orders, facilitate payments, arrange delivery, prevent fraud, or provide customer support may be shared with relevant service providers as appropriate and lawful.

Please refer to our Privacy Policy for further information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be published on our website with an updated revision date. Changes will apply as permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India, including applicable laws in force in the State of Maharashtra.

Subject to applicable law, courts of competent jurisdiction in Maharashtra shall have jurisdiction over disputes arising from these terms. Nothing in this clause prevents a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.

16. Contact and Grievances

For questions, complaints, or concerns regarding these terms, orders, or products, customers may contact Prakriti Healthcare through the contact details published on our website.

We will make reasonable efforts to review and respond to customer concerns in accordance with applicable law.

Prakriti Healthcare
MILKAT NO. 1109, NIMGAON JALI ROAD, GAT NO. 556,
Ashwi Budruk, Ahmednagar, Maharashtra – 413714, India.