Refund policy

Customers may request a return within 7 days of delivery if the product is eligible under this policy.

For hygiene, safety, and product integrity reasons, returns are accepted only for products that are unopened, unused, and sealed in their original packaging, except where applicable law requires otherwise.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged product, a defective product, or an item different from what you ordered, please contact us within 7 days of delivery.

To help us review your request, please provide:

- Your order number.
- Clear photographs of the product and its packaging.
- A brief description of the issue.

After verification, we will inform you whether the product qualifies for a replacement or refund, as applicable.

3. How to Request a Return

To request a return or report a problem:

1. Contact Prakriti Healthcare using the contact details listed on our website within 7 days of delivery.
2. Share your order number and the reason for your request.
3. Provide photographs or other information if requested.
4. Wait for our confirmation and instructions before sending any product back.

Products returned without prior authorization may not be accepted, except where applicable law provides otherwise.

4. Refund Policy

Once an eligible return or complaint has been reviewed and approved, the refund will be initiated to the original payment method, where supported by the payment provider.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or payment method.

5. Replacement

Where appropriate and subject to product availability, we may offer a replacement for a verified damaged, defective, or incorrectly delivered product. If a replacement is unavailable or unsuitable, an eligible refund may be offered.

6. Non-Returnable Products

Opened, used, unsealed, or partially consumed Ayurvedic healthcare products are generally not eligible for return due to hygiene and safety considerations, except where required by applicable law or where the issue qualifies under applicable consumer protection rules.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched. Any eligible refund for a prepaid cancelled order will be processed to the original payment method, subject to applicable rules.

8. Contact Information

For return, refund, or replacement requests, please contact Prakriti Healthcare using the contact details published on our website.

Registered Business Address:
PRAKRITI HEALTHCARE
MILKAT NO. 1109, NIMGAON JALI ROAD, GAT NO. 556,
Ashwi Budruk, Ahmednagar, Maharashtra – 413714, India.

This policy does not limit any rights customers may have under applicable Indian consumer protection laws.